If goods are faulty, following confirmation by the manufacturer (this will require a telephone call or home visit by a manufacturer or registered engineer) you may return the product free of charge by calling 0845 8630823 *.
If for any other reason you decide to return the product within 14 days of receiving the delivery please call the Tesco Bathrooms helpline on 0845 8630823 and we will arrange a pick up within 10 days if the products have not been fitted and are undamaged. There is a charge for this collection of £50 this charge reflects the actual cost of collection.
Under the terms of Distance Selling Directive, you as the customer have a duty to care for the product while it is in your possession. If the products are damaged a charge will be made to repair the product to its original condition. Please be aware that where a repair is not economically viable, no refund will be made. Your legal rights are not affected. Tesco Bathroom products cannot be returned to any Tesco stores.
* A full refund will be made back to the account originally charged for the purchase of the products